Dillard's

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4.3

( 8 reviews )

Fashion, Jewelry, Department Stores

Open 11:00 AM - 08:00 PM See Hours

11824 W Broad St, Richmond, VA 23233, United States

+1 8425-301-82.0

Dillard's, a well-known retail brand, has established itself as a trusted destination for fashion-forward individuals. With a long-standing history of delivering exceptional products and unparalleled customer service, Dillard's continues to be a go-to choice for shoppers seeking the latest trends and high-quality merchandise. From clothing and accessories to beauty products and home goods, Dillard's offers a wide range of options to cater to diverse tastes and preferences. With a commitment to providing an exceptional shopping experience, Dillard's ensures that customers feel valued and satisfied. As a prominent player in the retail industry, Dillard's has built a strong reputation for its dedication to style, quality, and customer-centric approach. Discover the world of fashion and indulge in a delightful shopping experience at Dillard's.

Reviews

4.3/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Cyan ye

March 22, 2024

I shop at Dillard's regularly. Always a very good interaction with the Associates. Four stars for two reasons; It seems as if the plus size clothing is steadily downsizing. This is very concerning as I really like the quality of Dillard's clothes. Secondly, sales are diminishing as well. I hope Dillard's revamp their strategy and not move away from plus sizes; we love fashion and dressing well too! And bring back sales!

Kasey s.

March 22, 2024

I don’t like to shop. But recently I had to shop for 2 different dressy events. I had a great experience in the women’s dress department with the sales woman who’s name I can’t remember. A few days later, I brought my husband to the men’s department to purchase a new suit. Emmanuel was great. Then a week later I went for a long overdue bra fitting. Destiny was helpful and patient. I then went to the accessories department and purchased hosiery and a scarf. Frankly, Dilliard’s really impressed me with their service in each department. They are clearly doing something right. I will be bypassing online shopping and heading to Short Pump from now on!

Joshua e. hernandez

March 22, 2024

I had the best experience with Tomica at Dillard’s. She was amazing with great customer service! If you’re planing on shopping and need a stylist or just help while shopping Tomica is your girl. Will be coming back just because her.

Colum bowyer

March 22, 2024

This was a nice shipping experience. The store is well staffed with very friendly salespeople. Zero pressure and very nice atmosphere. I will definitely return here when I'm in town again.

Corry wang

March 22, 2024

So this is my 2nd time at a Dillards. I only found out about this department store from visiting a friend in Florida a few years back but I love their selection. My first visit was for shoe shopping this visit with my sister was not planned for Jewelry but they had a good sale.

Jess c

March 22, 2024

I always shop at Stony point Dillards but decided to go to Short pump dillards the people are not customer friendly at all from the shoes to the perfume, I will be keeping my business at Stony Point and will share with friends and family. We love to shop Dillards and online.

Bryan sulzer

March 22, 2024

love this store. lots of selection. mostly for womens and girls clothes but they have mens and boys too. aong with other stuff for the home and travel. prices are a little higher but not too far off. good service and no lines to wait in.

Debi laughlin

March 22, 2024

Management here is awful they act like they are better than everyone. Some managers are very lazy especially mens manager, SARAH. I do not appreciate how she treated me and if they treat their customers bad I bet the workers are treated even worse too. She mocked me and was on her phone while helping me.